First, demand communication and professional consultation

1. When customers contact Ruitong Doors and Windows, whether through online platforms, telephone consultations or offline store communication, our professional customer service team will warmly receive them at the first time.

2. Customer service staff will ask customers about their needs in detail, including door and window application scenarios (such as residential, commercial places), style preferences (modern, Chinese, etc.), functional requirements (sound insulation, heat insulation, anti-theft, etc.), budget range, etc., to deeply understand customer pain points and expectations.

3. According to customer needs, provide customers with professional door and window knowledge explanations, such as the characteristics of different profiles (aluminum alloy, plastic steel, etc.), the performance advantages of various types of glass (insulating glass, Low-E glass, etc.), the importance of door and window hardware accessories, etc., to help customers make more informed choices.

4. If the customer has design needs, arrange experienced designers to connect with customers. The designer combines customer needs and architectural space characteristics to provide door and window design solutions, including appearance style, opening method, color matching and other suggestions, which can be displayed in the form of 3D renderings, hand-drawn sketches, etc., so that customers can intuitively feel the effect of door and window installation.

Second, proofing (if necessary)

1. Proofing is carried out according to the specific requirements of the customer. For some special products that require mold opening,
it is clearly stated to the customer that the mold opening fee shall be borne by the customer in advance, and the customer is informed that if the order amount reaches

RMB 100,000 (according to the company's actual policy setting), the corresponding mold

fee will be returned after the order is completed.

2. During the proofing process, production is carried out in strict accordance with customer requirements and company quality standards to ensure that the sample quality

and process meet the expected level. After the proofing is completed, the sample is delivered to the customer for review in a timely manner, and customer feedback is collected. If necessary, the sample is adjusted and optimized.

Third, contract signing and deposit payment

1. After the customer confirms that the sample is correct or directly confirms the order, the two parties reach an agreement on product specifications, quantity, price, delivery time, after-sales service and other terms, and then sign a formal contract. The content of the contract clarifies the rights and obligations of both parties and protects the legitimate rights and interests of customers.

2. The customer pays a deposit in accordance with the contract agreement, and the deposit ratio is 30% of the total contract amount (determined according to company regulations). After the deposit is paid, the company officially starts the production process.

Fourth, production and delivery

1. The production department carries out production work in an orderly manner according to the contract requirements and design plans. Using the company's advanced production equipment and professional technical team, strictly control each production process to ensure stable and reliable product quality.

2. During the production process, if the customer needs, timely feedback to the customer on the production progress, such as raw material procurement, production link completion, etc., so that customers can keep abreast of the order dynamics.

3. Strictly abide by the completion of product production within the specified time. After the product is produced, a comprehensive quality inspection is carried out to ensure that the product meets the quality standards.

4. According to customer needs, when the product is delivered, the customer is inspected and accepted together to ensure that the customer is satisfied with the quantity, quality, specifications and other aspects of the product.